TheDrunkenEpic - Drunken Ramblings of a Code Monkey
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Quick Update

A few things, which were of higher priority, came up over the weekend that took up quite a bit of my free time. As a result, some API updates didn't make the weekend's tentative deadline. Not such a huge deal as it's currently the holiday season and bug testing search integration stuff isn't the biggest thing on people's minds at the moment. I think I'll set a more realistic goal to finish documentation and do a closed beta test before the end of the first week of 2010. I have a few days off and won't really have much else to do during the day, so I'll just save most of the work for then.

This should relieve some of the self-imposed stress I've been having about getting the documentation rolled out. I'll just release a few pages a day until everything is sealed up nice and tight. As always, suggestions and critiques are welcome.

Oh, yeah. Speaking of which, I activated Tender Support's email forwarding feature. This should allow you to post suggestions, ask questions and report bugs directly from your email client. I had to upgrade to Tender's "Plus" package, but I think it's a worth-while investment.

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Snaggr Goes Tender!

I've been searching for a decent and, most importantly, simple wiki solution now for the past few weeks. I needed something easy to use and manage for Snaggr's documentation. All of the potential software I found were either too bloated or too shithouse to use.

Maintaining documentation using a simple medium with a decent built-in search and suggest system is pretty important. Especially when it comes to writing pages upon pages of instructions and standards for something that's constantly changing and growing. I shouldn't have to think about how to use the software, I just want to fucking post shit and easily organize it.

Even though I'm on a pretty tight, self-imposed, deadline for the API, I actually took the some time off yesterday and began writing my own wiki solution on top of the Kohana framewok. Three hours into it I decided to take a small break and search around on the net for other APIs I could potentially integrate into Snaggr. I happened upon a nice little service named Ember.

According to Ember it's:

"... the best way to share your design inspiration with the world - from webpages to screenshots, design to illustration, Ember is built for creatives looking to build an online design scrapbook."

Ok.

Well, the screenshot and illustration part caught my attention and I quickly discovered they provide a simple API. Unfortunately, according to it's online documentation, it doesn't support text-based search, but that's besides the point of this post. I noticed that Ember's support documentation is externally hosted by another service; Tender Support.

Apparently, it's by the same guys who created Lighthouse, which is an issue tracking system I used to use. I really liked working with Lighthouse and figured if it's by the same guys, Tender Support must be alright as well. I signed up for the 30 trial and began working.

Tender pretty much has everything I need to get the documentation up and running quickly. It's also very simple manage all your data. It even has built-in discussion forums for support and feedback as well as issue tracking. This is perfect for API support when things go wrong. So, what the hell, I liked it so much signed up for the basic plan.

A very large chunk of the API documentation has already been completed and I'm hoping to get most of it done by this weekend. Hopefully, if all goes well, I can get a few people together to begin testing the API out.

Stoked!

As always, be sure to follow us on Twitter and check the site out!

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Filed under  //   api   Snaggr   Support  

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